Returns
Ever change your mind about a fluffy friend? No problem.
If you ever change your mind, or are remotely unsatisfied with your product, you can return your product within 30 days for a full refund.
Please let us know that you are returning via a contact form on the website, and clearly label your package as 'CUSTOMER RETURN' as we receive many parcels and donations here at HQ. Please note that we are unable to cover the return shipping cost at this time.
The money will be returned to your account in a few times depending on your bank or payment provider.
Return address:
202 Heath Road
LU7 3AT
Bedfordshire
UK
Shipping Information
*EU SHIPPING UPDATE:*
Due to a newly introduced product safety law and set of regulations, we are unfortunately having to temporarily stop shipping to the EU. These new laws are a huge blow for many small businesses, and make things extra difficult for second hand. We know this will be upsetting for many, but we are committed to finding the best solution as fast as we can and getting set up in physical EU retailers in the meantime (which this law does not impact). This is but a bump in the road on our journey to changing the world, and we appreciate your patience in the meantime. We will keep you closely updated!
How long will my stuffed animal take to dispatch?
Whilst we aim to get your stuffed animal out much sooner, during our busiest periods, toys can take up to around 7 days to dispatch. During this time, we will be making sure they get all the spa treatments and TLC they need as well as packaging them up with all they need for a comfy journey ahead. Should you ever need particular urgency placed on your dispatch time, please don't hesitate to reach out to the team.
What shipping options do we offer?
We offer First Class, Second Class and Special Delivery Guaranteed for the UK and International Standard and International Tracked for any deliveries being made outside of the UK.
First Class (UK only)
Speed: Typically delivers within 1-2 working days after dispatch.
Features: Fast and reliable service suitable for most items, offering next-day delivery in many cases.
Tracking: Limited tracking available, usually with confirmation of delivery.
Cost: Generally less expensive than Special Delivery Guaranteed.
Second Class (UK only)
Speed: Typically delivers within 5-7 working days after dispatch.
Features: Cost-effective option for less urgent deliveries.
Tracking: Limited tracking available, usually with confirmation of delivery.
Cost: Generally cheaper than First Class but slower.
Special Delivery Guaranteed (UK only)
Speed: Guaranteed next-day delivery by 1 p.m. (Monday to Friday) after dispatch.
Features: Provides peace of mind for urgent items, with a money-back guarantee if the item doesn't arrive on time.
Tracking: Full end-to-end tracking available.
Cost: Typically more expensive due to the guaranteed delivery time and added features.
International Standard (Non-UK only)
Speed: Delivery times vary depending on the destination, typically ranging from 5 to 10 working days.
Features: Basic and economical option for sending parcels overseas.
Tracking: Limited tracking available, often with confirmation of dispatch and delivery.
Cost: Generally cheaper compared to tracked services.
International Tracked (Non-UK only)
Speed: Delivery times vary depending on the destination, usually faster than International Standard, often within 3 to 7 working days, but not definitely.
Features: Offers end-to-end tracking, providing visibility of the parcel's journey.
Tracking: Comprehensive tracking available, including updates on the parcel's location and delivery status.
Cost: Usually more expensive than International Standard due to the added tracking features and faster delivery times.
Please note that the only options that will provide tracking are Special Delivery Guaranteed and International Tracking.