Loved Before Store Policy & Terms and Conditions

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​Welcome to Loved Before! By accessing and using our website, you agree to be bound by the following terms and conditions. These terms govern your use of our site, including any transactions made through it. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please refrain from using our services.

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General Information

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Loved Before is a UK-based soft toy rehoming agency committed to providing high-quality pre-loved soft toys to new homes. Our business operates under UK e-commerce regulations to ensure compliance and consumer protection. The company’s registered address is 202 Heath Road, LU7 3AT, Leighton Buzzard, Bedfordshire, England, United Kingdom. We reserve the right to modify these terms at any time, and any changes will take immediate effect upon publication on our website. Your continued use of our website and services constitutes acceptance of any updates made.

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Ordering and Payments

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When placing an order with Loved Before, customers acknowledge that all purchases are subject to stock availability and successful payment processing. Prices for our products are clearly listed in GBP and, where applicable, include VAT in accordance with UK regulations. Payment for orders must be made using one of the accepted payment methods, which include but is not limited to PayPal, Mastercard & Visa. Once payment has been confirmed, you will receive an order confirmation email. Please ensure that all details provided are accurate, as we cannot be held responsible for errors in delivery caused by incorrect information.

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Loved Before reserves the right to cancel or refuse any order for reasons such as pricing errors, suspected fraudulent transactions, or breaches of our terms and conditions. If an order is cancelled, customers will be notified, and a full refund will be processed if payment has already been made.

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Shipping and Delivery

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We aim to dispatch all orders within 5-7 business days, although delays may occur during peak times due to the unique nature of our products. Shipping costs are calculated at checkout based on the selected shipping method and delivery location. While we strive to ensure timely deliveries, we are not responsible for delays caused by courier services, customs processing, or other unforeseen circumstances. Once an order has been dispatched, customers will receive a tracking number, where applicable, to monitor their delivery status. See our Shipping Information for more detail.

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Returns and Refunds

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We understand that sometimes a purchase may not meet your expectations. As a result, we offer a 30-day return policy for eligible items. Customers who wish to return an item must ensure that it is in its original condition, complete with any tags, packaging, or accessories it came with. The return process must be initiated by contacting us at management@lovedbefore.london with the order number and reason for return.

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Refunds will be processed once the returned item has been received and inspected. Please note that return shipping costs are the responsibility of the customer, except in cases where an item has been incorrectly sent or is faulty. For more details on returns, please refer to our Returns & Refunds Policy.

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Use of Website

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Loved Before grants customers a limited, non-exclusive, and revocable right to access and use our website for personal and non-commercial purposes. Users agree not to misuse our website, engage in fraudulent activities, or attempt unauthorised access to our systems. Any violation of these terms may result in restricted access to our services.

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Privacy Policy

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We take data protection seriously and collect and process personal information in accordance with UK GDPR regulations. Our Privacy Policy outlines how we use, store, and protect customer data. To learn more about how we handle your personal information, please review our Privacy Policy.

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Limitation of Liability

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Loved Before shall not be held liable for any indirect, incidental, or consequential damages that arise from the use of our website, services, or products. While we strive to maintain a seamless shopping experience, we do not guarantee that our website will always function without errors, interruptions, or security vulnerabilities. Customers agree to use our services at their own risk.

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Governing Law

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These terms and conditions are governed by the laws of England and Wales. Any disputes arising from the use of our services or the purchase of our products shall be resolved within the legal jurisdiction of England and Wales.

For any questions or concerns regarding these terms, please contact us at management@lovedbefore.london. We are always happy to assist and ensure a positive shopping experience.